In brief
- A connected location hierarchy brings together 21 sites, 545 buildings, 831 floors and 17,108 rooms.
- Approximately 35,500 building assets are managed alongside hazardous-material records, specifications and condition information.
- IBM TRIRIGA CAD and BIM Integrators connect graphical floor and model information with the University's space records through bidirectional integration.
- Reactive, preventive and project work is coordinated through common requests, approvals, financial processes and contractor workflows.
- TRIXi manages the IBM Cloud SaaS environment that underpins these established campus capabilities.
One operational view of a complex campus portfolio
Western Sydney University operates a geographically distributed estate that includes traditional, vertical and specialist campuses. Its TRIRIGA location hierarchy provides a consistent structure for properties, buildings, floors and rooms, giving facilities teams a shared operational context for the work delivered across the portfolio.
That structure connects to a detailed asset inventory covering equipment such as fire protection, air conditioning and lighting. It also supports hazardous-material information, including asbestos and lead-paint records, so asset and location data can be considered alongside safety, compliance and maintenance decisions.
From service request to completed work
The solution supports the full maintenance workflow. Requests can be routed to the appropriate campus coordination group according to location and work type, progressed through approval and financial controls, assigned to contractors and tracked as work is delivered.
At the time of the program, the platform supported between 10,000 and 15,000 reactive maintenance tasks each year. It also generated scheduled work from preventive maintenance templates for a further 1,500 to 3,000 tasks annually, while project-related tasks followed connected purchase-order and contractor processes.
Operational controls include work priorities, service levels, on-hold reasons, cost allocation, variations, contractor notifications and approval escalation. Contractor insurance and safe-work documentation can be checked as part of the process rather than managed as disconnected administration.
Managing spaces with connected plans and portfolio data
TRIRIGA gives the University more than a maintenance register. Asset condition assessments can record ratings, estimated repair costs, remaining life and the timing of corrective work, helping teams connect observed condition to forward work and investment priorities.
Space management is a core part of the University's operational model. Portfolio classifications, floor and room hierarchies, room availability and tertiary-sector space data provide a consistent basis for understanding how campus space is defined, occupied and used. Space-use reporting, chargeback support and move information extend that foundation into planning and utilisation decisions.
The University uses IBM TRIRIGA CAD and BIM Integrators for bidirectional integration between floor plans, models and TRIRIGA portfolio records. This helps space managers keep graphical information and the system of record aligned, understand spaces in their physical context and accurately locate assets within rooms and floors.
Connected field and enterprise processes
Facilities and contractor teams need information where the work happens. Mobile processes support access to work details and attached documents, capture of field evidence such as photographs, and the return of condition information to the central record.
Secure integrations connect the platform with financial, people, organisational, contractor, timetabling and location information. This allows approvals, cost codes, supplier data and operational updates to move through established university processes without recreating the same information in separate systems.
A managed foundation for continuity and change
TRIXi moved the existing TRIRIGA environment to a SaaS platform on IBM Cloud and now manages the service. The transition retained the University's data, configurations, workflows and integrations while placing them on a supportable platform designed for security, reliability and future change.
The technical move was important, but it was not the business outcome. Its value was in protecting the connected operating model already used by campus teams and giving Western Sydney University a stable foundation from which to improve services over time.
TRIXi's perspective
In a university estate, an asset rarely stands alone. It belongs to a room, a building, a campus and a service process, and it carries maintenance, safety, cost and condition information with it. The value of an integrated platform is the ability to bring those relationships together so people can coordinate work and make portfolio decisions from a common operational record.